How to package your Victory for returns

JetBlack Victory is a precision electronic training device.
Correct packaging is critical to prevent damage in transit.

Damage caused by poor packaging will void warranty and severely delay your claim, so please follow the instructions carefully.

Before You Pack

For warranty or service returns, DO NOT send:

❌ Trainer legs
❌ Thru Axle
❌ Zwift Click controllers
❌ Any accessories not requested by our team

Unless specifically instructed, we only require the trainer body.

You must also clearly write your:

Return Authorisation (RA) Number on the OUTSIDE of the box

Returns without an RA number may be delayed.

Scenario 1: 30-Day “Love to Ride” Returns

If you are returning under our 30-Day Love to Ride Policy, you must return:

✅ Trainer
✅ All accessories originally included
✅ All cables
✅ Manuals
✅ The original inner packaging
✅ The original outer carton

The unit must be returned in as-new condition, including the carton.

If original packaging is damaged or missing, additional fees may apply.

Scenario 2: Warranty / Repair Return (You Have the Original Box)

This is the safest and preferred method.

Steps:

Remove the legs (if attached).
Place the trainer back into the original foam inserts.
Ensure the trainer is fully supported and cannot move inside the carton.
Seal the carton securely with strong packing tape.
Clearly write your RA number on the outside.

The original packaging was specifically engineered to protect the metal disc and electronics, using it significantly reduces transit risk.

Scenario 3: Warranty / Repair Return (No Original Box Available)

If you no longer have the original packaging, follow these instructions carefully.

1️⃣ Choosing the Right Box

Use a double-wall, heavy-duty cardboard box.

We recommend sourcing a suitable box from a reputable postage or hardware retailer in your region:

🇺🇸 United States

UPS Store
The UPS Store
Home Depot
Lowe's

🇦🇺 Australia

Australia Post
Bunnings Warehouse

🇬🇧 United Kingdom

Royal Mail parcel shops
Parcelforce Worldwide depots
B&Q
Screwfix

🇩🇪 Germany / Europe

DHL Paketshop
DPD
OBI
Bauhaus

For other EU countries, any major postal or hardware retailer supplying double-wall shipping cartons is acceptable.

🇨🇦 Canada

Canada Post
The UPS Store
Home Depot Canada
RONA

Box Requirements (All Regions)

The box must:

Be double-wall construction
Allow 5–8cm clearance on all sides
Be strong enough to support 25kg+
Not be previously crushed, torn or weakened

Do NOT use:

Single-layer cartons
Thin retail boxes
Wardrobe/moving boxes
Boxes with holes or soft sides

2️⃣ Protecting the Trainer Properly

The trainer must be:

Wrapped fully in bubble wrap (multiple layers)
Secured so it cannot move inside the box
Protected around the Metal Disc.

Use:

Scrunched paper
Packing paper
Foam
Bubble wrap

Do NOT use:

Loose empty space
Minimal padding
Soft materials that compress easily

The trainer should feel completely secure when you gently shake the box.

If you are are requested to returning the legs separately:

Wrap them individually
Secure them so they cannot contact the metal disc.

⚠️ IMPORTANT — Warranty Protection

If the trainer is damaged in transit due to poor packaging:

The customer warranty may be voided
No rebate or credit will apply
Repair costs may be chargeable

This applies to all store-level and consumer returns.

We strongly recommend taking photos of the packaged unit before shipping.

Final Checklist Before Sending

☐ Only required components included
☐ Trainer secured and unable to move
☐ Adequate padding on all sides
☐ RA number clearly written on box
☐ Box sealed securely

If you are unsure whether your packaging is sufficient, please contact our support team before shipping.

We’re here to help, and we want your Victory returned safely.